Hours: Monday-Friday, shifts ranging between 7 am-6:30 pm
Rice Clinic is committed to delivering high-quality mental health services to our community. We aim to foster a supportive and welcoming environment for both our clients and staff. Join our dedicated team to make a positive impact in the lives of those we serve.
Role Overview:
We are seeking an organized and compassionate Front Office Representative to be the first point of contact for our clients. This position involves managing client interactions, scheduling appointments, and supporting our clinical staff to ensure smooth operation of the clinic.
Key Responsibilities:
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
- Manage phone calls, emails, and messages promptly.
- Schedule and confirm appointments for clients.
- Maintain accurate client records and ensure confidentiality.
- Process intake forms and manage client data in electronic health records.
- Handle billing inquiries and insurance verifications.
- Assist with administrative tasks and clerical duties.
- Collaborate with clinical staff to support the needs of clients.
-Ensure adherence to company policies and procedures in all day-to-day operations.
Additional responsibilities as assigned.
Qualifications:
- High school diploma or equivalent; some college education preferred.
- Previous experience in a front office or administrative role, preferably in a healthcare setting. (preferred)
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with electronic health records. (preferred)
- Compassionate and patient-oriented attitude.
- Ability to multitask and work in a fast-paced environment.
Why Join Us?
- Supportive workplace culture.
- Opportunities for professional development and training.
- Competitive pay and benefits package.
- Annual team building experiences.
How to Apply:
Interested candidates should submit a resume to paula@rice-clnic.com with the subject line "Front Office Representative Application."
Join Rice Clinic and make a meaningful impact in the mental health community!